Shipment Tracking & Delivery Information

How can I track my shipment?

To track your shipment, you need a unique tracking number, which is usually sent to you via email or SMS by the sender. If you don’t have it, contact the sender. Then, visit the carrier’s website, such as Zásilkovna, DPD, or Czech Post, and enter the number into the tracking field.

 After entering the number, the system will display the current status of your shipment—such as its location and the expected delivery date. If the information is not available, check the accuracy of the number or try tracking later, as the package may not have been processed yet.

If you encounter any issues, contact the carrier’s customer support and have your tracking number and other details ready. Some carriers also offer mobile apps that provide notifications about your shipment’s status, making tracking even easier.

What should I do if my shipment is delayed?

If your shipment is delayed, first check its status using the tracking number on the carrier's website. The latest updates may indicate the reason for the delay, such as bad weather, a high volume of shipments, or address issues. If tracking does not provide new information, wait 24 hours, as some updates may be delayed.

If there is still no change, it is recommended to contact the carrier’s customer support. Have your tracking number and shipment details ready so they can assist you more efficiently. Some carriers also offer online forms to report a delay or request additional information.

If the shipment contains important goods, you may also want to contact the sender, who may be able to take additional steps through their contract with the carrier to expedite delivery or request a replacement. It’s important to remain calm and organized, as most delays are temporary and are resolved quickly.

Can I change the delivery address?

Yes, changing the delivery address is usually possible, but it depends on the current status of your shipment and the carrier’s policies. First, log in to the carrier’s website using your tracking number. If the address change option is available, you will find it in the shipment details. Some carriers, such as DPD or UPS, allow address changes through an online form or a mobile app.

If you do not see this option, it is recommended to contact the carrier’s customer support. Have your tracking number and both the original and new addresses ready. In some cases, an address change may be subject to a fee or restricted to specific geographic areas.

If the shipment has already been handed over to the courier for delivery, changing the address may be more complicated. In such cases, you may need to wait until the package returns to the depot, where the address update can be processed. Therefore, it is important to act as soon as possible to minimize delays.

How can I adjust the delivery time of my shipment?

Adjusting the delivery time of your shipment is usually possible, but it depends on the carrier and the current status of your shipment. First, check the status of your shipment using the tracking number on the carrier’s website. If the package is still on its way for delivery, an option to change the delivery time may be available.

Many carriers, such as DPD, UPS, or Czech Post, offer online tools or mobile apps where you can set a more precise delivery time window. This option is often labeled as "Delivery Adjustment" or "Flexible Delivery." Log in with your tracking number and follow the provided instructions.

If this feature is not available online, you can contact the carrier's customer support. Have your tracking number and preferred delivery time ready. In some cases, adjusting the delivery time may involve a fee, especially if you request a specific time frame.

If the courier has already picked up your shipment for delivery, changing the time might be more difficult. In this case, it is best to contact the carrier's customer service directly, as they may be able to offer alternative options, such as delivery to a pickup point or postponing the delivery to the next day.

It is recommended to act quickly, as some carriers only allow changes up to a certain time before delivery. Fast communication and tracking your shipment’s status are key to successfully adjusting the delivery to fit your needs.

Can I track multiple shipments at once on this page?

Yes, tracking multiple shipments at once is possible, but it depends on the carrier and how their system functions. Some carriers, such as UPS or DPD, allow you to enter multiple tracking numbers simultaneously into their online tool or mobile app. This feature is especially useful for businesses or customers expecting multiple shipments at the same time.

If a particular carrier does not support bulk tracking directly on their website, you can enter each tracking number separately and monitor shipments one by one. To simplify this process, you can use various third-party online tools or apps that allow you to manage tracking for multiple shipments from different carriers in one place.

Another option is to create a user account with certain carriers, where you can log in and add your shipments to a tracking list for a centralized overview. This is especially useful if you frequently order goods from different sellers or use multiple carriers.

If you are tracking multiple shipments on this page, we recommend keeping a record of each tracking number to easily switch between shipments. While it is not possible to enter multiple tracking numbers at once directly on this page, the links to carriers provide quick access to their tracking services.

How can I find out which carrier is handling my shipment?

Finding out which carrier is handling your shipment depends on the information provided by the sender. First, check your email, SMS, or order confirmation that you received when purchasing the item. These messages usually contain the tracking number and the name of the carrier responsible for delivering your shipment.

If this information is not available, look at the invoice or order details in your customer account on the sender’s website. Some sellers list the carrier there. If the seller works with multiple carriers, the carrier may be assigned automatically and only appear when the tracking number is generated.

If you only have a tracking number but do not know the carrier, try using universal tracking tools that can identify the carrier based on the tracking number format. These tools often support carriers such as DPD, UPS, FedEx, or Czech Post.

If you have not received any information about the carrier, it is recommended to contact the sender directly and ask for clarification. The sender should have a record of which company was assigned to deliver your shipment. Quick communication with the sender is key to obtaining the necessary details so you can track your shipment or contact the appropriate carrier.

What should I do if my shipment status has not changed for several days?

If your shipment status has not changed for several days, first check the tracking system on the carrier's official website. Make sure you are entering the correct tracking number, as even a small error can prevent the shipment from being found. Keep in mind that during holidays or peak shipping periods, tracking systems may experience delays in updating information.

For international shipments or during logistical peak times, longer delays may occur, such as transit between central warehouses or customs clearance. However, if the status has not changed for more than 3–5 days, it is recommended to contact the carrier’s customer support. Have your tracking number ready and ask for more details. Carriers often have access to information that is not publicly available.

If the carrier does not provide a clear answer or if the package has not been recorded in the system at all, reach out to the sender. They can verify whether the package was properly dispatched and potentially file a claim. If the issue persists, you may need to initiate an official complaint with the carrier or request compensation.

In most cases where a shipment status does not update for a long time, it is due to a temporary logistical delay rather than a lost package. The key to resolving the issue is patience, regular tracking checks, and communication with both the carrier and the sender.

What do different shipment statuses mean (e.g., "In sorting center," "In transit")?

Shipment statuses describe the current location and stage of the shipping process. Here are the most common statuses and their meanings:

"Received for shipping" means that the shipment has been registered in the carrier's system and is ready for processing. This usually indicates that the sender has handed over the package or created a shipping order. "In sorting center" means that the package has arrived at a sorting facility where it is categorized by destination. This process includes scanning and routing the package to the correct delivery route. "In transit" means that the package has left the sorting center and is on its way to the next location, such as a regional depot or directly to the destination.

"At local depot" indicates that the package has arrived at the nearest distribution center covering the delivery area. From here, it will be handed over to the courier. "Out for delivery" means that the package is with the courier and is ready to be delivered to the recipient’s address. This status is typically updated on the day of delivery. "Delivered" signifies that the package has been successfully delivered to the recipient, marking the end of the shipping process. "Delivery attempt" indicates that the courier attempted to deliver the package but was unsuccessful, possibly due to the recipient not being available. The package may be stored at a pickup location or scheduled for another delivery attempt.

"Shipping delay" means that the package’s transit has been delayed due to unforeseen circumstances such as bad weather, technical issues, or other unexpected events. "Returned to sender" indicates that the package could not be delivered and was sent back to the sender, possibly due to an incorrect address, failure to collect the package, or expiration of the pickup period.

Each carrier may use slightly different names for statuses, but their meaning is generally similar. If you are unsure what a specific status means, it is recommended to contact the carrier’s customer support.

Can shipment tracking show the exact delivery time?

Most shipment tracking systems provide an estimated delivery time, which may change depending on current conditions such as:

Traffic conditions: Delays caused by heavy traffic or accidents.

Weather: Adverse conditions that may slow down transportation.

Carrier workload: High volume of shipments during holidays or logistics disruptions.

If your carrier offers a "real-time tracking" feature, the estimated delivery time may be more accurate, but it is still subject to the factors mentioned above.

For the most up-to-date information, we recommend regularly checking your shipment status and contacting the carrier if you need more precise details.